Returns

Printed items

Printed items are made to your order and approved by you on a proof, so they can't be returned or exchanged unless they are faulty or don't match your approved proof. Please check your proof carefully before approving it.

Plain items

We don't accept returns of plain items unless we have authorised them in advance. If you'd like to return something, email orders@hivistrade.com with your order number and the items before sending anything back. Items returned without authorisation may not be accepted.

Faulty or incorrect items

If anything arrives faulty, damaged, not as ordered, or printed differently from your approved proof, email orders@hivistrade.com with your order number and a photo within 30 days of delivery. We'll replace, reprint or refund it, and cover the return postage.

Last updated: 29 September 2026