Terms & Conditions
These terms apply to every order placed on this website. Please read them before ordering.
1. About us
HiVis Trade (https://hivistrade.com) is a trading name of Lizzielane Ltd, registered in England and Wales with company number 13846972. Our registered office is Unit 6 Wellington Mills, Quebec Street, Elland, HX5 9AS. Our VAT number is GB253372021. You can contact us at orders@hivistrade.com.
2. Trade customers only
We supply businesses and organisations, such as companies, sole traders, schools, clubs, charities and public bodies. We don't sell to consumers buying for personal use. By placing an order you confirm you are buying on behalf of a business or organisation.
3. Prices and VAT
Prices on the website are shown excluding VAT. VAT is added at the current rate at checkout, and the total including VAT and delivery is shown before you pay.
Quantity price breaks are based on the total number of the same product in one order, across all sizes and colours. Print charges are per garment and depend on the number of print positions chosen.
If we make an obvious pricing mistake, we will contact you before processing your order so you can confirm the correct price or cancel for a full refund.
4. Your order
Your order is accepted, and a contract formed, when we email you an order confirmation after payment. We may decline or cancel an order, with a full refund, if an item is unavailable, if your artwork is unsuitable (see section 7), or if we can't deliver to your address.
5. Stock
Garments are supplied by our wholesale partners. Sizes marked "Contact us" aren't available to order online at the moment, and we'll try to source them for you. If an item becomes unavailable after you've ordered, we'll contact you to offer an alternative or a refund for that item.
6. Sizes
Sizes, size guides and measurements are provided by the garment manufacturers and are subject to normal industry tolerances, so garments may vary slightly from the figures shown and between brands. If you're unsure which size to order, please contact us before ordering. Printed items can't be returned because of fit, so check sizes carefully first.
7. Your logo and artwork
When you upload a logo or artwork, you confirm that you own it or have permission to use it, and that printing it won't infringe anyone else's rights. You are responsible for any claim that it does.
We may refuse to print artwork that we consider offensive, unlawful or likely to infringe someone else's rights. We'll refund you if we do.
We may tidy your artwork so it prints well (for example, removing a white background). We'll show any changes on your proof.
8. Proofs and printing
For every printed order we email you a proof showing your logo, its position and its printed size. Nothing is printed until you approve it.
Please check your proof carefully, including spelling, colours, size and position. We print what you approve, and we can't accept returns for mistakes that were visible on an approved proof.
The logo preview on the website is for illustration only; your proof is what we print. Printed colours can look slightly different from how they appear on screen, and a logo's position can vary slightly between garments and sizes.
Printing covers part of a garment's fluorescent material. On small sizes, or with large prints, this can reduce the visible fluorescent area. If your garments must meet a specific EN ISO 20471 class for your work, tell us before ordering and we'll advise on print size and position. Choosing garments of the right standard for your work is your responsibility.
9. Changes and cancellations
You can change or cancel a printed order free of charge until you approve the proof. Once a proof is approved, printing begins and printed items can't be changed or cancelled, because they are made to your specification.
Plain items can be cancelled at any time before dispatch. After delivery, see our Returns page.
10. Delivery
We deliver to UK addresses only. Plain orders are usually dispatched within 1 to 2 working days, and printed orders within 3 to 5 working days of proof approval. These are estimates, not guarantees. If we expect a significant delay, we'll let you know.
Please check your order when it arrives and tell us about any damage or missing items as soon as possible. The goods are your responsibility once delivered, and they belong to you once we've received payment in full.
11. Returns and faulty goods
Our Returns page explains our returns policy and what to do if anything is faulty or not as ordered.
12. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that can't legally be limited.
Our total liability for any order is limited to the price you paid for it, and we aren't liable for indirect losses such as loss of profit, business or contracts.
13. Your information
Our Privacy Policy explains how we use your details.
14. Law and disputes
These terms are governed by the law of England and Wales.
If you have a problem with your order, please email orders@hivistrade.com with your order number and we'll do our best to put it right.
Last updated: 30 September 2026